FAQ

When will my order ship?

Dedreamki ships orders 3-4 days a week, it’s important to me that your order will be shipped as fast as possible. 

Do you ship internationally? 

If you wish to order from outside the Netherlands, please send me an e-mail at dedreamki@gmail.com and I’ll look for the information and price of shipping to your country :)

How is my jewellery shipped? 

Each piece of jewellery is sealed in a pretty and protective packaging, secured in a cardboard box with tissue paper, and shipped. The box fits in your mailbox for minimal shipping costs. I ship with PostNL so you’ll receive a track & trace code as well!

Do you accept returns or exchanges? 

I pay a lot of attention to the quality and shipping of jewellery pieces and prints I make, however if something somehow arrives damaged, damaged (within two weeks) during correct use, or is not according to the quality you expect, please contact me through dedreamki@gmail.com within two weeks of arrival of purchase, and we’ll resolve this problem as quickly as possible.

Can I cancel or change my order once it’s been placed? 

Please contact me through dedreamki@gmail.com :)

What materials are your jewellery pieces made out of? 

It’s important to me to make jewellery that’s affordable and stays pretty for long (doesn’t tarnish). Therefore I use stainless steel which is strong and looks super similar to silver, but is a lot more affordable and doesn’t tarnish. I looove fresh water pearls, and I often combine them with glass, stone and acrylic beads. All of these materials are easy to take care of and stay pretty for a long while.

How to take care of my jewellery piece? 

With every order I give along a care information card. This is a fragment:

“Pearls don’t like water (I know, it sounds funny since they’re found in the sea!) so take them off before you take a shower or go swimming. They also scratch easily and don’t like perfume, chemicals and cosmetics so it’s best to store them somewhere safe and put them on after applying creams and perfume. You can clean them with a soft damp piece of fabric, or special pearl cleaning products.

Tin (not yet available on my website) naturally darkens over time, you can soak it in warm soapy water and buff it with a soft cloth. You can clean stainless steel the same way.

Since most of my pieces are a mix of the above, I recommend trying a soft damp cloth first before anything else.”

How do I know if the necklace is the right size? 

Every necklace differs slightly in length. I always put the measurements in cm on the product page. A lot of the necklaces are made as semi-chokers so I definitely recommend cutting a piece of string or wire of the length mentioned on the product page and testing how it would fit on you! I also always put an extra 2-2.5 cm of chain on the necklace.

Do you wholesale? 

I would love to! Please contact me through dedreamki@gmail.com 

I love your work, can I request a custom jewellery piece or painting? 

I would love to discuss the possibilities, please contact me at dedreamki@gmail.com