Terms of service
Shipping
Dedreamki ships to most of Europe. Select your country at the check-out and your shipping costs will be calculated. If you can't select your country, send us an e-mail at dedreamki@gmail.com to see how we can make it possible. Orders will be shipped within 5 working days. PostNL provides a track and trace link to make it possible for you to track your order. Dedreamki is not responsible for delivery delays causes by situations outside of her control.
Packing of your order
A5 and A4 prints are shipped in protective sleeves and a cardboard or board-backed envelope to avoid damage of any kind. A3 prints are rolled up in tissue paper and shipped in triangular tubes. We ship with PostNL so you’ll receive a track & trace code as well! If you've bought single small paper product that fits in a small envelope and fits the weight requirements, you won't receive a track & trace code, to reduce shipping costs.
If your order arrived broken despite all this, please contact dedreamki@gmail.com with pictures of how it arrived, and we will see how things can be made right.
Damages and issues
Please inspect your order upon reception and contact us immediately at dedreamki@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns
Dedreamki pays a lot of attention to the quality and shipping of the products we make, however if something somehow arrives damaged, damages during correct use, or if something is not the quality you expect, please contact me through dedreamki@gmail.com within two weeks of arrival of purchase, and we’ll resolve this problem as quickly as possible.
For purchases made through our webshop, a statutory cooling-off period of 14 days applies. During this period, you have the right to withdraw from your purchase without providing a reason.
Unfortunately, exchanges are not possible. If you would like to receive a different product, please place a new order through our webshop.
For details about the return process and cancellation of order, read the paragraphs below:
How do I return my order and can I cancel it?
For purchases made through our webshop, a statutory cooling-off period of 14 days applies. During this period, you have the right to withdraw from your purchase without providing a reason. However, feedback is much appreciated.
Once you have notified us of your decision to withdraw, you have a further 14 days to return the product to us. The item must be unused and, where reasonably possible, returned in its original condition and packaging.
You can notify us of your withdrawal by completing the withdrawal form on this page. Providing a reason is not required, although we always appreciate your feedback. You may also notify us of your withdrawal by sending an email to: dedreamki@gmail.com.
After receiving your withdrawal request, we will send you a confirmation. From that moment, the 14-day return period begins during which you may send the product back to us. The return address will be provided in the confirmation email.
The cost of returning the product is your own responsibility. Please hold on to the proof of postage until your return has been processed.
Once we have received your returned item, we will refund the purchase amount as soon as possible and no later than 14 days after receipt of the return. This includes the original shipping costs, provided that the entire order is returned. In the case of a partial return, only the value of the returned products will be refunded.
Unfortunately, exchanges are not possible. If you would like to receive a different product, please place a new order through our webshop.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If somehow more than 15 business days have passed since we’ve approved your return, please contact us at dedreamki@gmail.com.